Refund Policy for St. Xavier Sports World

1. General Policy

St. Xavier Sports World strives to provide an excellent experience for all our users. However, we understand that sometimes plans change. This refund policy outlines the conditions under which refunds will be granted for bookings made through our platform.

2. Refund Eligibility

Refunds are issued under the following circumstances:

Cancellation by User: Users who cancel their booking at least 24 hours before the scheduled time are eligible for a full refund.

Cancellation by St. Xavier Sports World: If St. Xavier Sports World cancels a booking due to unforeseen circumstances (e.g., maintenance issues, weather conditions), a full refund will be issued, or the user may choose to reschedule at no additional cost.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Cancellations made less than 24 hours before the scheduled booking time.
• No-shows or failure to use the booked facility without prior cancellation.
• Partial usage of the booked time; refunds are not issued for unused hours or minutes.

4. Refund Process

• To request a refund, users must contact our customer service team at [customer service email/phone number] within 48 hours of the cancellation.
• Refunds will be processed within 7-10 business days of the cancellation request.
• Refunds will be issued to the original payment method used at the time of booking.

5. Rescheduling

• Users may reschedule their booking up to 24 hours before the scheduled time without any additional charges.
• Rescheduling requests made less than 24 hours before the scheduled time will not be accommodated.

6. Exceptional Circumstances

• In the case of emergencies or exceptional situations (e.g., medical emergencies), users may contact our customer service team to discuss potential exceptions to this policy. Proof of the emergency may be required.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

• Call us on: 8975734393
• Email: stxaviersportsworld@gmail.com

St. Xavier Sports World reserves the right to amend this refund policy at any time. Any changes will be posted on our website.

Thank you for choosing St. Xavier Sports World. We appreciate your understanding and cooperation.